![]() ![]() But thus far I can report that even after answering the Trust prompt and also "update software", the device doesn't show up - which also means no manual updates/backups via iTunes. I got on a chat last Friday and was told to speak to a senior Apple tech on Monday. It probably should be reported to Apple as a bug report. I have tested this on El Capitan with the same result. Windows 7 or later using iTunes 12.10.10 or later (free download from The phone cannot be seen with iTunes 12.8 (High Sierra) using an original Apple cable with a direct connection. ![]() macOS El Capitan 10.11.6 through macOS Mojave 10.14.6 using iTunes 12.8 or later.macOS Catalina 10.15 or later using the Finder.I have the iPhone Pro 12, technical specifications as follows: The question is, does iOS 17.x sync with ANY iTunes version whatsoever - or only with Apple Music? Of course we know that at some point, very old won't work with very new but it would be nice if Apple posted a table listing iTunes versions and iOS versions to confirm where the cutoff exists.) In my case, iTunes 12.x is confirmed not to work. (The Apple support documents dealing with syncing to iPhones are circular they mention that it may be necessary to do an update but then link to other support documents, none of which are specific enough to address whether the iPhone should even be visible in iTunes as a device in macOS Catalina or earlier. What's more, in the past hour - prior to finding this discussion - I searched for more specifics about which versions of iTunes are compatible with which versions of iOS but came up empty handed. I assumed, wrongly, that if Apple didn't want iTunes to work anymore they would have also cut off the Store, but that part still works - just not the ability to view my iPhone as a device in iTunes *even though* I selected "Trust this device" when prompted by the new Phone. ![]() (Having upgraded from a phone that was unable to update past iOS 15.x, I had no clue the new phone would break the sync feature. I have iTunes purchases going back over 20 years that I can't sync with my new iPhone in iTunes thanks to iOS 17. ![]()
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